Orders
Custom Orders
Shipping
All feistyelle products are shipped out via USPS First Class (with Delivery Confirmation) or Priority International within 2-3 days of receiving complete payment. USPS Express Mail may also available for an additional shipping fee--email leslie at feistyelle dot com for additional information. Insurance can be added to packages worth under $100 for $1.75.
For international orders, the customer is responsible for any customs or charges upon receipt of order.
Domestic and International Shipping Rates
Domestic: $5 FLAT RATE
Free shipping with $100 purchase
International Shipping for orders less than $100:
Canada and Mexico: $10.95
Everywhere else: $12.95
International Shipping for orders over $100:
Canada and Mexico: $25.95
Everywhere else: $41.95
Sales Tax
California orders will be charged 8.25% sales tax.
Return Policy
Customer satisfaction is key however, all sales are final. Please carefully read the product description and note measurements. feistyelle does however issue store credits and offer exchanges for stock on hand. Original shipping charges are non-refundable. Items mailed back must be unworn and in their original condition. Customers seeking a store credit or exchange must e-mail us at orders at feistyelle.com back within 7 days of receiving their product. Do not mail back the product(s) until you have corresponded with us. Also, all products must be shipped back to feistyelle pre-paid and with delivery confirmation. feistyelle is not responsible for lost or damaged packages.
Transaction Refusal
feistyelle reserves the right to refuse a transaction for any reason. (This is likely if the transaction is from or being shipped to a country with a high level of fraud.)
Privacy Policy
feistyelle does not and will not sell or give out personal information to third parties during order transactions and signing up for the e-newsletter. Orders are processed on secure servers by Paypal.com. Please email me at leslie at feistyelle dot com if you have any further questions about protecting your privacy.
No Earring Left Behind Policy
If you've bought a pair of earrings from us and you've lost one of them, you can replace one instead of having to buy a new pair. To enjoy the feistyelle No Earring Left Behind Policy, here's what you do:
1) Go to www.feistyelle.com
2) Find the earring design you purchased
3) Add it to your cart
4) After clicking on your shopping cart, enter the following code into the discount box: 1EARRING (for 50% off)*. (The cart will still look as if you're purchasing a pair of earrings.)
5) Click Checkout
6) In the Shipping Instructions box, note if this is for your right ear or your left ear.
7) Optional: If you purchased a pair from me at a shopping event and I, for example, switched your earring findings from the standard hoops to hooks then you must let me know this in the Shipping Instructions box too.
*Note: You will not get a pair of earrings at 50% off, you will get one earring.
Learn more about the No Earring Left Behind policy.